Responsible Gaming at mk77

mk77's Responsible Gaming Commitment

At mk77, we take responsible gaming seriously — not as a regulatory checkbox, but as a genuine obligation to the players and communities we serve across Bangladesh. We understand that for the vast majority of our players, betting on cricket, spinning slots, or playing live casino games is a fun and recreational activity. Our goal is to keep it that way.

We are aware, however, that a small number of people can develop unhealthy relationships with gambling. Problem gambling can have serious consequences for individuals, families, and communities. That is why mk77 has built a comprehensive responsible gaming framework that combines preventive tools, early intervention signals, and clear pathways to professional support — all available at no cost to any player.

Our responsible gaming commitment covers every aspect of how we operate: from how we verify player ages before allowing access, to how we market our platform (never targeting vulnerable individuals), to how quickly our support team responds when a player reaches out for help. We review and improve these practices on an ongoing basis.

This page explains all of the responsible gaming tools available on mk77, the warning signs of problem gambling to watch for in yourself or someone you know, guidance on how to use our self-exclusion and limit-setting features, and details of the external support organisations available to players across Bangladesh.

How to Access Your Protection Tools

All responsible gaming tools on mk77 are self-service and available around the clock. You do not need to provide a reason to activate any limit, time-out, or self-exclusion — simply follow the steps below or contact support for immediate assistance.

Activating Limits via Your Account Settings

18+ Age Restriction Policy

mk77 operates a strict 18+ age restriction policy. Gambling is legally and ethically restricted to adults aged 18 years and above. We do not knowingly allow minors to register accounts, deposit funds, or place bets on our platform. This restriction applies to all players across Bangladesh regardless of the device or browser used to access mk77.

Age Verification Process

During the KYC (Know Your Customer) verification process, all players are required to submit a copy of a government-issued photo ID — such as a National Identity Card, passport, or driving licence — that confirms their date of birth. mk77 will not process withdrawals for accounts that have not completed age verification. If we have any reason to suspect that a registered player may be under the age of 18, the account will be suspended pending verification.

Protecting Young People

If you share a device with family members, including young people under the age of 18, we strongly recommend using parental control or content filtering software to prevent underage access to gambling websites. A number of free and paid tools are available for this purpose on both Android and iOS devices, as well as on desktop and laptop computers. mk77 recommends keeping your account login credentials private and logging out of your account when your device is not in use.

Quick Self-Assessment Checklist

The following questions are based on widely used problem gambling screening tools. Answer them honestly for yourself. If you answer "yes" to three or more questions, we strongly recommend speaking with our support team or a professional counselling service.

Self-Exclusion at mk77

Self-exclusion is the most powerful responsible gaming tool available on mk77. When you self-exclude, your account is closed and you will be unable to log in, deposit, or place bets for the duration of your chosen exclusion period. mk77 will also suppress any marketing communications to your registered contact details during the exclusion period.

Available Self-Exclusion Periods

• 6 months: A minimum six-month exclusion, suitable for players who need a meaningful break but anticipate returning to responsible recreational gambling in the future.
• 12 months: A one-year exclusion, providing a full year away from the platform to focus on other aspects of life and, where appropriate, seek professional support.
• 5 years: A long-term exclusion for players who want a substantial period away from gambling.
• Permanent: A permanent, irreversible exclusion for players who wish to never gamble on mk77 again. This option closes your account indefinitely with no option to reopen.

What Happens During Self-Exclusion

Once self-exclusion is active, mk77 will take the following steps to protect you:

• Your account will be immediately suspended — you will not be able to log in.
• Any pending bonus offers or free spins will be cancelled and cannot be claimed.
• Your registered email address and mobile number will be removed from all marketing lists.
• Any balance remaining in your account at the time of self-exclusion can be withdrawn — contact our support team to arrange this.
• mk77 will make reasonable efforts to detect and close any new accounts opened by a self-excluded player. However, it remains the player's responsibility not to attempt to circumvent the exclusion by registering a new account.

How to Request Self-Exclusion

You can request self-exclusion through your account settings under the "Responsible Gaming" section, or by contacting our Live Chat support team at any time of day or night. Self-exclusion requests via Live Chat are processed within minutes. Once active, a self-exclusion cannot be reversed or shortened before the end of the chosen period — this is intentional and is there to protect you.

Managing Your Deposit and Spend Limits

Deposit and loss limits are practical, everyday tools for keeping your gambling within a budget you are comfortable with. Setting a limit before you start playing — rather than in the heat of a session — is one of the most effective ways to ensure gambling stays enjoyable and affordable.

Deposit Limits

You can set a maximum deposit amount for any of the following periods:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a 24-hour rolling period.
• Weekly deposit limit: The maximum total you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total you can deposit within any rolling 30-day period.

For example, you might set a monthly deposit limit of ৳5,000 to ensure that your total gambling spend in any given month does not exceed that amount, regardless of wins or losses during the period.

Loss Limits

Loss limits work differently from deposit limits — they cap the net amount you can lose (deposits minus withdrawals) within the chosen time period. Once your loss limit is reached, mk77 will suspend your ability to place further wagers until the limit period resets. Loss limits are available on a daily, weekly, or monthly basis.

Wager Limits

In addition to deposit and loss limits, mk77 also allows you to set a maximum individual wager amount — the largest single bet you can place on any game or sporting event. This is particularly useful for players who find themselves placing increasingly large bets during extended sessions. A wager limit ensures that no single bet can exceed your chosen threshold, regardless of the balance in your account.

Reviewing and Adjusting Your Limits

You can review your current limits at any time in your account settings. Decreasing a limit takes effect immediately — for example, if you reduce your daily deposit limit from ৳2,000 to ৳500, the lower limit applies from that moment. Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher value becomes active. This asymmetric design is intentional: it means you can always make your limits more restrictive instantly, but you cannot make them less restrictive on impulse.

Where to Get Help

If you believe that gambling is causing harm to you or someone you care about, please know that help is available and that reaching out is a sign of strength, not weakness. mk77's own support team is available around the clock, but we also encourage players to connect with professional counselling services for more specialised support.

mk77 Support Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. You can reach us via Live Chat directly on the mk77 platform, with an average response time of under 5 minutes. You can also write to us at [email protected] — please include your registered username and describe your situation briefly. All responsible gaming enquiries are treated with complete confidentiality and without judgment. Our team can activate limits, process time-out requests, and initiate self-exclusion on your behalf immediately.

Talking to Someone You Trust

Sometimes the most helpful first step is simply talking to a family member, close friend, or trusted colleague about what you are experiencing. In Bangladesh, family networks and community support play an important role in wellbeing. If gambling is affecting your relationships or finances, having an honest conversation with someone close to you can be a meaningful starting point.

Professional Support

For players who need structured professional support — such as counselling, therapy, or a formal treatment programme — mk77 recommends seeking help through licensed healthcare providers or mental health professionals available in major cities across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. Your general practitioner or a local health clinic can provide a referral to appropriate services.

Supporting a Friend or Family Member

If you are concerned about someone else's gambling, approach the conversation with empathy rather than criticism. Avoid ultimatums during a heated moment. Instead, choose a calm time to express your concern, focus on specific behaviours you have observed rather than making broad accusations, and let the person know you are there to support them. Encourage them to use mk77's built-in tools or to speak with a professional. You cannot force someone to seek help, but your consistent, compassionate presence can make a significant difference.